Why am I not Receiving Emails on Zoho?

Users associated with Zoho mails are nowadays facing issues of not receiving mails on Zoho due to a few of its technical glitches.

The following reasons can be considered for not receiving emails in your Zoho account:

Step 1. Your emails might be getting delivered to your Spam folder.

Step 2. Wrong email settings or misconfiguration of your Zoho account email settings.

Step 3. A poor server.

Step 4. Several MX records.

Step 5. The password entered is showing invalid.

Step 6. Your Zoho email account might be expired.

Aforementioned factors are the major reasons for not receiving emails in your Zoho Account. We have discussed troubleshooting all the above-mentioned 6 reasons for not receiving emails in your Zoho account.

1. Not Receiving Emails in Your Zoho Account, Check your Spam Folder Once.

You must check your spam folder first if you are troubled by receiving mail in your Zoho account inbox.

Follow the below steps to check your Zoho account spam folder:

Step 1: Tap "Settings".

Step 2: Navigate to "Spam filters".

Step 3: Toggle Off "Anti Spam list".

2. Troubleshoot Misconfigured Email Settings, Check your Zoho Account Configuration.

Misconfiguration of your Zoho email account can be the major reason of not receiving emails, Adhere below steps to troubleshoot this issue:

Step 1. Navigate to the "Admin panel" of your Zoho Account and enter your login credentials.

Step 2. Tap "User details" under "User Option"

Step 3. Search for  "Email address column" And tap"Administrator email address" or admin email address".

Step 4. Under the "Email Routing" section, Tap "POP/IMAP" option

Step 3. Server issue, try fixing the Server Configuration:

Incorrect DNS and domain configuration are the major reasons for server issues.

You can try fixing your server configuration by adhering below instructions.

Step 1. If you don't have a Zoho mail account, create one.

Step 2. Tap on the "Admin tab" Option.

Step 3. Under the "Setup menu" Tap the "Setup overview"

Step 4. Under the "Domain Verification Status" menu, Tap "Verify".

Step 5. Tap"Submit" after filling in the requisite"Captcha"

Once your domain is verified successfully, You will be prompted with a confirmation mail.

4. Multiple MX Records Detected? Edit Your MX Records.

The use of several MX records pointing to different servers may be the cause of not receiving emails in your Zoho account. You can edit your MX records and can remove it from your Zoho account by following the below instructions.

Step 1. Enter your Id and password in "Zoho control panel" and log in.

Step 2. Under the  "Domains" Tap "DNS Zone Editor".

Step 3. A Domain list will be displayed, which you have added earlier.

Step 4. If you want to add Domain, tap"Add"

Step 5. If you want to delete the domain, Tap "Delete" option next to the domain, you want to remove.

Note: The MX record of your main server Domain can't be removed. Only manually added MX record for your Domain can only be removed.

5. Invalid Login Credentials or Invalid Password, Try Updating Your Password.

If it is showing an invalid id Password for the user, they can try resetting their old password by updating a new password.

In order to reset the mailbox password of your Zoho account, adhere to the below instructions:

Step 1. Navigate to the "Zoho Mail Login page".

Step 2. Tap the "forgot password" option

Step 3. Type the "Registered email" or "Mobile number" and fill out the "Captcha".

Step 4. If you have entered the "email address" check for the "Verification link", click it, and follow the "instructions"

Step 5. If you have entered the "Mobile Number" Look for the "Verification code or "OTP" and type it.

Step 6. Reset the old password and enter the new password.

6. Wondering if your Account is expired? Try Checking It.

If you are not receiving emails on Zoho, you must check if you have an expired account. If your Zoho mail subscription is expired, Try the below-suggested troubleshooting.

Step 1. Get connected with the system administrator to renew your subscription plan.

Step 2. Check if your plan is renewed by logging in with your new credentials given by the Admin.

Once your plan is renewed you may now be able to send and receive emails on your Zoho account.

Final Words:

In this article, we've covered the top 6 causes of Zoho email delivery issues, along with practical solutions. If you are still experiencing issues, you can try checking your Zoho account's IMAP settings and disabling TFA(Two-factor Authentication) to fix the technical problems with your Zoho account.

If none of the troubleshooting works for you, then you can simply reinstall your Zoho application or can connect with the technical team of the Zoho community via live chat.